Delete your account

You can delete your JigJoy account at any time. It deletes everything JigJoy keeps for you, in the JigJoy apps for iPhone, Android, Mac, Windows and Linux, and on JigJoy Cloud (app.jigjoy.ai). It can't be undone.

In the app

iPhone and Android: tap your initials at the top of the Agents list to open Account, then Delete account.
Mac, Windows and Linux: open Settings, and under Account choose Delete account…

Without the app

Sign in at app.jigjoy.ai with the account you use in JigJoy.
Under Delete account, type “delete” and choose Delete my account.

Or write to team@mail.jigjoy.ai from the email address of your account, and we'll delete it within 30 days.

What's deleted

Your account and your sign-in.
Your agents, their notes, automations, chats and runs, and photos you sent them.
Your connected apps (Google, Slack): our access is revoked there too.
Your phones registered for notifications, your usage and plan, and your projects with their data.
A subscription is canceled at once, so you aren't charged again.

Agents and chats on your own computer stay there until you remove the JigJoy app or its data.

What's kept, and for how long

A note that your account was deleted, with no personal data, so a late payment notice can't bring it back.
Payment records our payment provider (Paddle) and we must keep by law, for as long as the law says.
Copies in backups, until they cycle out, within 30 days.
Product usage events (which screens and features were used — never your chats, emails or files), for up to 2 years, as our privacy policy says.