Privacy Policy

Effective Date: January 24, 2025

Welcome to JigJoy ("we," "us," or "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our product, JigJoy, which is made available for customers in the United States and Europe.

If you do not agree with the terms of this Privacy Policy, please do not access or use JIG JOY D.O.O.

1. Scope

This Privacy Policy applies to information we collect through:

• Our website
• Our mobile or desktop application (if applicable)
• Any other product or service under the JigJoy brand that references or links to this Privacy Policy

2. Information We Collect

We may collect and process the following types of information:

Personal Data

Information that can be used to identify you directly or indirectly.

• Contact Information: Name, email address, mailing address, phone number (if you provide them).
• Payment Data: Payment method details (credit/debit card, PayPal, etc.) when you make purchases. This information is typically processed by our trusted payment processors and may not be stored by JigJoy directly.

Usage Data

Information about how you access and use JigJoy.

• Device Information: IP address, browser type, device type, operating system, unique device identifiers.
• Log Information: Pages viewed, links clicked, time spent on the application or site, and other usage statistics.
• Location Data: Approximate location (e.g., city, country) derived from your IP address or GPS data (where you have provided permission for this).

Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your interactions with JigJoy. For more details, see our Cookie Policy.

3. How We Use Your Information

We use your information for the following purposes:

To Provide and Maintain Our Services

• Create and manage your user account.
• Process transactions (purchases, subscriptions).
• Ensure the technical functionality and security of JigJoy.

To Improve, Personalize, and Develop Our Services

• Analyze how you use JigJoy to improve functionalities and user experience.
• Tailor content and features to you (e.g., personalized puzzle recommendations, targeted in-app messages).

To Communicate With You

• Respond to your inquiries, support requests, or feedback.
• Send administrative information, such as updates to our terms and policies.
• Provide marketing communications about new features or promotions (where we have the legal basis to do so).

To Comply With Legal Obligations

• Comply with applicable laws, regulations, and legal processes.
• Enforce our terms and policies, protect against legal liability, and safeguard our rights and interests.

4. Legal Bases for Processing (EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we only process your personal data when we have a valid legal basis, including:

• Consent: Where you have given us consent (e.g., for marketing communications).
• Contract: Where processing is necessary for the performance of a contract with you or to take steps prior to entering into a contract (e.g., to provide our services that you requested).
• Legal Obligation: Where we are required by law (e.g., tax or financial reporting).
• Legitimate Interests: Where processing is necessary for our legitimate interests (e.g., ensuring the security of our services, improving user experience), unless those interests are overridden by your interests or fundamental rights and freedoms.

5. How We Share Your Information

We may share the information we collect in the following circumstances:

Service Providers

We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., payment processing, data analysis, email delivery, hosting).

Business Transfers

We may share or transfer information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Legal Requirements

We may disclose your information if we believe it is necessary to comply with a legal obligation, protect our rights or property, or protect the personal safety of users or the public.

With Your Consent

We may disclose your information for any other purpose with your explicit consent.

We will never sell your personal data to third parties for their own marketing purposes.

6. International Transfers

Your personal information may be transferred to, stored, or processed in countries other than the one in which it was originally collected. These countries may have different data protection laws than your country of residence. When we transfer your personal data internationally (including to the U.S.), we take legally required steps to ensure adequate safeguards are in place, such as the use of the European Commission's Standard Contractual Clauses (SCCs) or reliance on an adequacy decision by the European Commission.

7. Data Retention

We will retain your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or for as long as we have a legal obligation to do so. When we no longer need your personal data, we will either delete or anonymize it, or if this is not possible, securely store your personal data and isolate it from any further use until deletion is possible.

8. Your Rights

Depending on where you reside, you may have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Rectification: Request that we correct or update any personal data that is inaccurate or incomplete.
• Erasure ("Right to Be Forgotten"): Request that we delete your personal data when there is no compelling reason for us to keep it.
• Restriction of Processing: Ask us to restrict further processing of your personal data.
• Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Objection: Object to certain types of processing (e.g., direct marketing).
• Withdraw Consent: If we rely on consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details in Contact Us. We may ask you to verify your identity before responding to such requests. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Cookie Policy

We use cookies and similar tracking technologies to collect and use personal data about you, including to serve interest-based advertising. For more information about the types of cookies we use, why we use them, and how you can control cookies, please see our [Cookie Policy]. (If not available, include details here or link to a separate page.)

10. Security

We use appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, or unauthorized disclosure or access. However, no data transmission or storage system can be guaranteed to be 100% secure. If you believe your interaction with JigJoy is no longer secure, please contact us immediately.

11. Children's Privacy

JIG JOY D.O.O. is not directed toward individuals under the age of 16. We do not knowingly collect personal information from children under 16 without verifiable parental consent. If we become aware that a child under 16 has provided us with personal information without parental consent, we will delete such information from our files. If you believe we have collected personal data from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. When we do, we will revise the "Effective Date" at the top of this Privacy Policy and post the updated version. Your continued use of JigJoy after any changes to the Privacy Policy indicates your acceptance of the updated terms.

13. Contact Us

If you have questions or comments about this Privacy Policy or our data practices, please contact us at:

Last Updated: January 24, 2025