JIG JOY D.O.O. ("JigJoy", "we", "us") makes JigJoy: an app where you make AI agents that work for you. This policy says what we collect when you use JigJoy, why, who else sees it, and what you can do about it. It covers our website (jigjoy.ai), the JigJoy app for Mac, Windows and Linux, the JigJoy app for iPhone, and JigJoy Cloud (app.jigjoy.ai), where agents run when your computer is off.
JIG JOY D.O.O. is the controller of your personal data. Our details are at the end.
The short version
- We don't sell your data, we don't use it for advertising, and we don't use it to train AI models.
- On your computer, your agents and chats stay on your computer, except for what you choose to run in JigJoy Cloud and the text an agent sends to an AI model to answer you.
- When you connect Gmail, Google Calendar or Slack, your agents use them only to do what you ask. Your sign-in to them is kept encrypted, and you can disconnect at any time.
- You can ask us to delete your account and everything in it.
1. What we collect
Your account
Your name, email address and profile picture, from the way you sign in: an email link, Google, GitHub or Apple. Sign-in is handled by Clerk. We never see your Google, GitHub or Apple password.
What you make in JigJoy
Your agents (their names, instructions and settings), their automations, your chats with them, photos you send them, what an agent keeps in its memory, and the results of its runs.
- In the app on your computer, these are stored on your computer. They reach our servers only for agents that run in JigJoy Cloud (so you can use them on your phone and when your computer is off). For agents that run only on your computer, the app sends us their names, descriptions, the tools they use and when their automations run, so your phone can list them. Their chats stay on your computer.
- In the iPhone app and in JigJoy Cloud, these are stored on our servers, so you see the same agents and chats everywhere.
What an agent sends to an AI model
To answer you, an agent sends an AI model your message, its instructions, the chat so far and what its tools found (for example, an email it read). These requests go through our servers to the model provider (see section 4). We record how much each request uses, so we can apply your plan's limits. We don't keep the text of these requests apart from your chats.
Connected apps
When you connect Gmail and Google Calendar, Slack, or another app, we keep the access it grants us, encrypted, on our servers. Agents that use the app reach it from JigJoy Cloud. See section 3 for Google.
Your devices and how you use JigJoy
- The app version, your operating system, a random install ID, and events such as "an agent started a reply" or "a tool failed", with counts and lengths but never the text of your messages. We use PostHog for this.
- On iPhone, a push notification token from Apple, so your agents can notify you.
- On our website: pages visited, approximate location from your IP address, and error reports (PostHog and Sentry), using cookies and similar technologies.
Payments
Paddle sells our plans as merchant of record and handles your payment details. We receive your plan, its status and your country, never your card number.
When you contact us
What you write to us, and your email address.
2. How we use it
- To run JigJoy: sign you in, run your agents and automations, show the same agents on your devices, and send the notifications and emails you ask for.
- To apply your plan and its limits, and to take payment.
- To keep JigJoy secure and working: find faults, stop abuse, and fix what fails.
- To understand which features people use, so we can improve them. This uses the usage events above, not your content.
- To answer you, and to send news about JigJoy when you've agreed to get it. You can opt out from any such email.
- To meet legal obligations.
Our legal bases under the GDPR and Serbia's Law on Personal Data Protection are: the contract with you (running JigJoy), your consent (connected apps, marketing email, notifications), our legitimate interests (security, improving JigJoy), and legal obligations.
People at JigJoy don't read your chats, emails or agent results, unless you ask us to (for example, for support), it's needed for security or to investigate abuse, or the law requires it.
3. Google user data
When you connect your Google account, JigJoy asks for access to Gmail (to read, search, sort, label, archive and trash email, manage filters, write drafts and send email), to Google Calendar (to read, create and change events), and to your email address. Your agents use this access only to do what you and their instructions ask: for example, telling you each morning which emails need you, or drafting a reply. Data from Google reaches an AI model only as part of a task you gave an agent.
JigJoy's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We don't use Google user data for advertising, we don't sell it, and neither we nor our AI model providers use it to train AI models.
You can disconnect Google in JigJoy at any time. That revokes our access at Google and deletes it from our servers. You can also remove JigJoy from your Google account's permissions.
4. Who else processes your data
We share data only with the services that run JigJoy for us, and only what each needs:
- Amazon Web Services: our servers and storage, mainly in Ireland (EU). AI models from Anthropic (Claude) and OpenAI run for us on Amazon Bedrock. Amazon doesn't share your requests with the model makers or use them to train models.
- DeepSeek: only if you choose a DeepSeek model for an agent. Those requests go to DeepSeek, whose servers are in China.
- Your own AI provider: if you use your own API key, requests go to that provider under your agreement with them.
- Clerk: sign-in and accounts.
- Paddle: payments.
- PostHog: usage analytics. Sentry: website error reports.
- Resend: the emails we send, including your agents' results when you ask for them by email.
- Apple: push notifications on iPhone.
- Google and Slack, when you connect them: your agents act in your account there, as you ask.
We may also disclose data when the law requires it, to protect people's safety or our rights, or as part of a merger or sale of our business (you'd be told first). We never sell your personal data.
5. Where your data goes
JigJoy is run from Serbia, and our servers are mainly in the EU. Some services we use are in the United States, and DeepSeek is in China. When your data leaves the EU or Serbia, we rely on safeguards the law accepts, such as the European Commission's Standard Contractual Clauses or an adequacy decision.
6. How long we keep it
- Your account and what you make in JigJoy: while you have an account.
- Deleting an agent deletes its chat and automations. Disconnecting an app deletes our access to it.
- Deleting your account deletes everything in it within 30 days. Copies in backups go on their normal cycle. We keep what the law makes us keep, such as payment records.
- Usage events: up to 2 years. Data on your computer stays until you delete it or the app.
7. Your rights and choices
You can ask to see, correct, delete or take a copy of your personal data, to restrict or object to how we use it, and withdraw any consent you gave. Write to us at the address below; we answer within 30 days, and may need to confirm it's you. You can also complain to your data protection authority: in Serbia, the Commissioner for Information of Public Importance and Personal Data Protection; in the EU, the authority where you live.
In JigJoy itself, you can delete agents and chats, disconnect apps, and turn off notifications for each agent. On iPhone, you can also turn off notifications in Settings.
8. Security
Data travels encrypted (TLS). Your access to connected apps is encrypted on our servers, and only the services that need it can use it. No system is perfectly secure; if you think something is wrong, tell us right away.
9. Children
JigJoy isn't meant for anyone under 16, and we don't knowingly collect their data. If you believe a child has given us personal data, write to us and we'll delete it.
10. Changes
When we change this policy, we'll update the date at the top, and tell you in the app or by email when the change matters.
11. Contact us
Last updated: October 19, 2026