Safer refunds for retail support.
31 Oct 2026 · Black Friday AI Hackathon
The problem
One customer case can need classification, a privacy check and a refund decision, all at once.
How it works
Three agents assess the same case in parallel; a coordinator combines them into a draft report.
What you get
One readable draft, with sensitive data flagged and refunds routed to human approval.
These work at the same time. The last one waits for what they find.
Classifier
Works out what kind of case it is.
Privacy reviewer
Flags sensitive data.
Action guardian
Decides what needs a human.
Coordinator
Combines the findings into a draft.
Omar Baró